Frequently Asked Questions

This A Selection Of The Questions We Get The Most.

What services do we offer?
We offer a range of postal services. Send postal mail using our online application without the need to visit a post office, from a computer or mobile device.
What is the delivery time for mail?
We utilize the services of La Poste, and the delivery time for standard mail typically ranges from one to a maximum of three days.
How can I track my letter?
You can easily track your letter on our website's portail. We provide real-time updates on the status of your delivery.
Where is my mail sent from?
The letters are directly dispatched to a La Poste sorting center to expedite the mailing process.
What does my subscription include?
The subscription includes unlimited access to send fast and cost-effective mailing of all your correspondence, the use of our AI to write your letter, a 100% secure cloud for storing all your documents and letters, as well as access to your account to track the progress of your mail, view your sending history, and access your saved contacts.
How much does the subscription cost??
We offer you a welcome offer that allows you unlimited access to our platform for 24 hours for a price of a letter. Without cancellation on your part before the end of the trial offer, it will be automatically renewed as a month-to-month subscription at a rate of €39.90 per month. There is no minimum duration commitment. You can subscribe to and unsubscribe from our service whenever you wish and without the need for justification.
How to cancel my subscription?
You can cancel your subscription yourself by visiting the Cancellation page and providing the email address you used during registration.
What should I do if I can't remember my login ID and password?
You received your login ID and password via email when you created your account. If you can't find your password, you can reset your password from our login page.