This is a selection of the questions we get the most.

We provide an online platform that allows you to create, manage, and send letters directly from your computer or mobile device. The physical printing and delivery are handled by our postal fulfillment partner, while we manage the digital service, tracking, and customer support.

Mail is printed, processed, and handed over to postal services for delivery. In most cases, standard mail is delivered within one to three working days, depending on the destination and postal conditions.

You can easily track your letter on our website's portail via this link. We provide real-time updates on the status of your delivery.

The letters are printed and prepared by our fulfillment partner, then deposited in a postal sorting center in France for delivery to the recipient.

The subscription includes unlimited access to send fast and cost-effective mailing of all your correspondence, the use of our AI to write your letter, a 100% secure cloud for storing all your documents and letters, as well as access to your account to track the progress of your mail, view your sending history, and access your saved contacts.

We offer you a welcome offer that allows you unlimited access to our platform for 24 hours for the price of a letter. Without cancellation on your part before the end of the trial offer, it will be automatically renewed as a month-to-month subscription at a rate of €39.9 per month. There is no minimum duration commitment. You can subscribe to and unsubscribe from our service whenever you wish and without the need for justification.

Vous pouvez annuler votre abonnement en vous rendant sur la page d'annulation et en saisissant l'adresse email utilisée lors de votre inscription. Si vous avez oublié votre email, vous pouvez contacter notre service client, et nous nous chargerons de l'annulation sous 24 heures.

You received your login ID and password via email when you created your account. If you can't find your password, you can reset your password from our login page.