Consumer Mediation

1. ACCESS TO MEDIATION

If you have a complaint relating to the use of our service, we invite you to contact our customer support team first so that an amicable solution can be reviewed.

If no satisfactory solution is found, you may use a consumer mediator free of charge, in accordance with the applicable consumer mediation rules.

2. DESIGNATED MEDIATOR

The designated consumer mediator is AME.

Address: 11 place Dauphine, 75001 PARIS

Website: www.mediationconso-ame.com

3. REFERRAL CONDITIONS

A mediation request must be preceded by a written complaint sent to our customer support team. The mediator may be contacted if the response provided does not resolve the dispute.

For consumer mediation, you can contact AME at the following address: 11 place Dauphine, 75001 PARIS, or through their website www.mediationconso-ame.com.